Privacy & Website Terms

Hillside Audio Visual Lighting respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, why we use it, how it is protected and the rights you have under UK data protection law.

1. Who we are

This website is operated by:

Andy Playford, sole trader trading as Hillside Audio Visual Lighting
Pitch Studios
Castlemorton
Malvern
WR13 6JB
Email: info@hsav.co.uk

For the purposes of UK data protection law, Andy Playford, trading as Hillside Audio Visual Lighting, is the controller of the personal information described in this policy.

2. Information we may collect

We only collect the personal information we reasonably need to operate our business and respond to customers and prospective customers.

This may include:

• your name;
• business or organisation name;
• email address;
• telephone number;
• details you provide when making an enquiry;
• information about an event, project or service you are interested in;
• correspondence between you and Hillside; and
• technical and usage information about visits to our website where analytics cookies have been accepted.

We do not intentionally collect special category personal information through this website.

3. How we collect your information

We may collect information when you:

• contact us by email or telephone;
• submit an enquiry or contact form;
• request information or a quotation;
• become a customer or supplier;
• correspond with us about a project or event; or
• use our website and consent to analytics cookies.

We may also receive business contact information through introductions, referrals or publicly available business sources where it is reasonable for us to contact you in connection with our services.

4. How we use your information

We may use your personal information to:

• respond to enquiries;
• prepare quotations or proposals;
• discuss and manage events, projects and services;
• communicate with customers, potential customers and suppliers;
• provide services you have requested;
• maintain appropriate business and financial records;
• manage our business relationships;
• improve our website and understand how it is used;
• protect the security and proper operation of our website; and
• meet legal, regulatory and accounting obligations.

5. Our lawful bases for using personal information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract – where processing is necessary to provide services to you or to take steps at your request before entering into a contract.

Legitimate interests – where it is reasonably necessary for running and developing our business, communicating with customers and business contacts, responding to enquiries and maintaining our website, provided those interests are not overridden by your rights.

Legal obligation – where we need to retain or process information to comply with legal, tax, accounting or regulatory requirements.

Consent – where you have specifically consented to something, including the use of non-essential analytics cookies.

6. Google Analytics

We use Google Analytics to help us understand how visitors use our website.

Where you consent to analytics cookies, Google Analytics may collect information such as:

• pages viewed;
• approximate geographic area;
• device and browser information;
• how visitors arrived at the website;
• interactions with pages; and
• general website usage information.

We use this information to understand website performance and improve the information and services we provide.

7. Google Search Console

We use Google Search Console to understand how our website appears and performs in Google Search.

Search Console provides information such as search queries, impressions, clicks and website performance data. We use this information to monitor and improve the visibility and technical performance of our website.

Google Search Console does not require Hillside to place Search Console tracking cookies on visitors' devices in the same way that Google Analytics does.

8. Cookies

Cookies are small files stored on your device when you visit a website.

Our website may use:

Essential cookies
These are required for the website to function properly and do not require consent.

Analytics cookies
These help us understand how visitors use our website. These are optional and should only be activated where you have consented to them.

When you first visit the website, you may be given the opportunity to accept or reject optional cookies through the website's cookie controls.

9. Sharing your information

We do not sell your personal information.

We may share information where reasonably necessary with organisations that help us operate our business, such as:

• website and hosting providers;
• email and IT service providers;
• professional advisers;
• accountants;
• contractors or suppliers involved in delivering a project; and
• analytics and technology providers including Google.

Where third parties process personal information on our behalf, we expect appropriate safeguards to be in place.

We may also disclose information where required by law.

10. International data transfers

Some of the technology services we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we rely on appropriate safeguards required under UK data protection law.

11. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a general guide:

• unsuccessful or preliminary enquiries may normally be retained for up to two years;
• customer and project correspondence may normally be retained for up to six years after the end of the relevant relationship or project, where appropriate for business, legal or accounting purposes;
• financial and transaction records may be retained for the period required by law; and
• analytics information is retained according to the settings applied within our analytics service.

12. Keeping your information secure

We take reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, loss, misuse or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

13. Your data protection rights

Depending on the circumstances, you may have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete personal information;
• ask us to restrict how information is used;
• object to certain uses of your information;
• request transfer of information in certain circumstances; and
• withdraw consent where we rely on consent.

You can exercise your rights by contacting us at: info@hsav.co.uk

14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK supervisory authority, the Information Commissioner's Office.

15. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of external websites.

16. Changes to this policy

We may update this privacy policy from time to time to reflect changes to our website, services, technology or legal obligations.

These terms govern your use of the Hillside Audio Visual Lighting website. By using this website, you agree to these terms.

1. About this website

This website is operated by:

Andy Playford, sole trader trading as Hillside Audio Visual Lighting
Pitch Studios
Castlemorton
Malvern
WR13 6JB
Email: info@hsav.co.uk

The website provides general information about our audio visual, lighting, production, equipment hire and related services.

2. Information on this website

We aim to ensure that information on this website is accurate and useful.

However, website content is provided for general information only and should not be treated as professional advice or as a specification for a particular event or project.

Audio visual and production requirements vary considerably depending on factors such as:

• venue;
• audience numbers;
• event format;
• acoustics;
• power supply;
• access;
• weather;
• staging;
• equipment requirements; and
• health and safety considerations.

You should contact us for advice relating to your specific requirements.

3. Quotations and contracts

Nothing on this website constitutes a binding quotation, offer or contract.

Any services provided by Andy Playford trading as Hillside Audio Visual Lighting will be subject to the scope, pricing and terms agreed separately between Hillside and the customer.

Descriptions, examples and photographs on the website are illustrative and do not guarantee that identical equipment, layouts or services will be appropriate or available for a particular project.

4. Availability and changes

We may update, change or remove website content at any time.

We do not guarantee that:

• the website will always be available;
• every page will be error-free;
• all information will always be current; or
• particular services or equipment shown on the website will always be available.

5. Intellectual property

Unless otherwise stated, the content of this website is owned by or licensed to Hillside Audio Visual Lighting.

This includes, where applicable:

• text;
• photographs;
• graphics;
• logos;
• website design;
• videos; and
• other original content.

You may view and print website content for your own personal or internal business use.

You must not reproduce, republish, commercially exploit or substantially copy website content without prior written permission unless permitted by law.

6. Photographs and project examples

Photographs and project examples are used to illustrate the type of work and services Hillside provides.

Where third-party trademarks, venues, performers, businesses or events appear, their appearance does not necessarily indicate sponsorship, endorsement or an ongoing commercial relationship unless expressly stated.

7. Acceptable use

You must not use this website:

• unlawfully;
• fraudulently;
• to introduce viruses, malicious software or other harmful material;
• to attempt to gain unauthorised access to the website or its systems;
• to interfere with the website's operation; or
• to collect information from the website through automated means in a manner that places an unreasonable load on our systems.

8. External links

This website may contain links to websites operated by other organisations.

These links are provided for convenience or additional information. We do not control third-party websites and are not responsible for their availability, content, security, accuracy or privacy practices.

9. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

To the extent permitted by law, Hillside Audio Visual Lighting will not be responsible for losses arising solely from reliance on general information published on this website or from temporary inability to access the website.

We are not responsible for indirect or consequential loss arising from use of the website where such liability may lawfully be excluded.

These website terms do not limit any rights or remedies that a customer may have under a separate contract with Hillside or under applicable law.

10. Viruses and website security

We take reasonable steps to operate and maintain the website securely.

However, we cannot guarantee that the website will always be free from viruses or other harmful material.

You are responsible for using appropriate security and antivirus protection on your own devices.

11. Linking to our website

You may link to publicly available pages on our website provided that you do so fairly and lawfully and do not suggest an association, approval or endorsement that does not exist.

We reserve the right to ask for links to be removed where they are misleading, inappropriate or damaging.

12. Changes to these terms

We may revise these website terms from time to time. The version published on this website will apply from the date shown at the top of this section.

13. Governing law

These terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes arising in connection with use of this website, subject to any rights that cannot lawfully be excluded.